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Terms And Conditions

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Terms And Conditions

Plaease Note:

Unfortunately, due to the fragile nature of our products Belgique can no longer provide home delivery on any other products.

Terms and Conditions:

Copyright and Trademarks

The Belgique logo, name & other marks are trademarks of Belgique Brand Ltd. All copyright, database rights, trademarks & intellectual property rights remain the sole property of Belgique Brand Ltd. The content of www.belgique.co.uk may not be used in connection with any other business, product, service or for any other use, without the express written permission of Belgique Brand Ltd (This includes any copying, reproduction or display of this websites’ content)

Ordering products

Store collections:

Please be aware of individual store opening hours prior to placing your order for store collection. Collections are available from all stores 7 days a week.

Plaease Note:

Unfortunately, due to the fragile nature of our products Belgique can no longer provide home delivery

Placing an order

Age Restrictions

In the UK, it is against the law to sell or supply intoxicating substances to persons less than 18 years. By placing an order of alcohol, you are confirming that the person purchasing or receiving these products is over the age of 18. If there is any doubt then the courier or point of collection may request some form of ID. If they are not satisfied that the recipient is over the legal age then these products will be refused for collection/delivery

Product dispatch

We aim to ensure that all products that are purchased over the internet for delivery or store collection, are done so meeting your requirements. However, there may be extraordinary circumstances where cancellations or variations may be necessary. If we are impacted by circumstances beyond our control, we will aim to contact you as soon as possible to highlight these.

Delivery

Plaease Note:

Unfortunately, due to the fragilenature of our products Belgique can no longer provide home delivery.

Cancellations and Returns

Links to Third Party Websites

From time to time there may be links from this website to a third party website. These links are provided for your reference and convenience only, use of these links is at your own risk. Belgique Brand Ltd. does not endorse any of the content or material that may be present on such websites. You are solely responsible for the consequences of such use.

Liability

Belgique Brand Ltd shall not be held liable for any information within this site which may contain technical inaccuracies or typographical errors. In addition, Belgique Brand Ltd has no duty to update such information, or be liable for the failure to do so.

We reserve the right to make changes to these disclaimers, terms and conditions along with any other content of this website without notice. By accessing our website after any changes have taken place, you are agreeing to any modifications.

All products sold through this website are sold on a “as is” basis, we do not make any representations or claims of warranty. Belgique Brand Ltd does not warrant that the information accessible through this website is accurate, complete or current. Price and availability is subject to change without any notice.

Privacy Policy

In order for us to process your order we collect personally identifiable information relating to you. We will only use this information for the purpose for which you provide it to us, including , replying to enquiries, handling orders, delivering items and processing payments, promotional offers, informing you of new products or services, updating our records and preventing or detecting fraud or abuses of our Website.

We do not pass on personal details of our customers to third parties unless they are supporting us in the fulfilment of your order. They have access to personal information needed to perform their functions, such as delivery, but may not use it for other purposes.

Fraud or credit risk. Where necessary to prevent fraud or reduce credit risk we may exchange your personal information with authorised bodies.


PAYMENT  F.A.Q.

Was my payment successful?

When a transaction is processed using Sage Pay's payment gateway, you will get either a 'success' or 'failure' page when your order is complete. You will also receive a confirmation email from Payment Provider and from Belgique LTD ( order@belgique.co.uk ) with your order details.

Order failed, funds still taken

If you have placed an order online which has failed the funds will not have been taken from your account.

Whenever a transaction is processed through our systems we carry out fraud prevention checks and get authorisation from the bank before the funds are taken.

What's an authorisation?

When your transaction is sent for authorisation, checks are carried out with the website's bank.  This is to check that they would like to process the transaction.  Then an authorisation request is sent to your card issuing bank to ensure that the funds are available to make payment.
 
If everything is ok, your bank will place a reserve on your account for the amount of the transaction.  This will allow the funds to be taken from your account for the transaction. This is also known as a shadow.

Order failed

After authorisation, your transaction can still fail.  If the transaction fails after authorisation the funds will still be reserved on your account.  Although they have not been debited from your account they will appear to have been taken.

How long does this last?

After authorisation has been placed on your account the reserve can last up to 7 working days before it is lifted.  This is not controlled by us, and we cannot remove this from your account.

If you would like to get the reserve lifted you will need to speak directly with your card issuing bank.  They will be able to help with removing the reserve and making the funds available to you.

Have the funds left my account?

No.  The reserve only highlights the funds to be debited from your account.  They do not actually remove them. Once the reserve is removed from your account the funds will simply re-appear.